Date: 6/11/1999, 10:37 am
Having finished the Chesapeake 17' (and finding CLC staff to be extremely friendly and helpful), I was looking forward to building their new North Bay from a kit. CLC answered several questions that I had regarding weight, size, etc. but I explained that I already had fiberglass and epoxy and didn't need that additional material included in the kit (or the kit price). The relevent portion of my e-mail exchange with them is below:
BL: (a)I already have PLENTY of fiberglass and epoxy...don't need any more...if this is a kit, can't the standard 'glass and epoxy be removed (and taken off the price)?
CLC: We only sell complete kits; sorry.
I was caught a bit off-guard by their response. CLC has normally gotten very high marks for their customer service/kit customization. Maybe I caught them on a bad day, but I was less than impressed with their response. As a result of their attitude , my next boat will be a "basic" kit from Pgymy, not CLC.
Messages In This Thread
- CLC Customer Service??
Byron Lawrence -- 6/11/1999, 10:37 am- Re: CLC Customer Service??
Randy Knauff -- 6/15/1999, 1:48 pm- Re: CLC Customer Service??
Mike Hanks -- 6/23/1999, 10:56 am- Re: CLC Customer Service??
Shawn Baker -- 6/15/1999, 3:47 pm - Re: CLC Customer Service??
- Re: CLC Customer Service??
Dan Gunn -- 6/14/1999, 11:38 pm- Re: CLC Customer Service -- GOOD
Will Brockman -- 6/16/1999, 10:30 am- Great CLC sevice
Mark Roberts -- 6/15/1999, 8:24 am- Re: CLC Customer Service??
Nolan -- 6/15/1999, 7:47 am- Re: CLC Customer Service??
Jack Martin -- 6/16/1999, 6:37 am- Re: Deviation Reaction
Don Beale -- 6/16/1999, 12:55 am- Re: A Luan CLC boat?!
Shawn Baker -- 6/15/1999, 3:42 pm - Re: Deviation Reaction
- Great CLC sevice
- Re: CLC Customer Service??
Grant Goltz - Squeedunk Kayaks -- 6/14/1999, 9:21 pm- Re: CLC Customer Service??-Set the record straight
Grant Goltz - Squeedunk Kayaks -- 6/17/1999, 3:41 pm
- Re: Customer priorities??
lee -- 6/14/1999, 12:04 pm- Re: CLC Customer Service??
Mike Hanks -- 6/13/1999, 11:17 pm- Re: CLC Customer Service??
Don Beale -- 6/12/1999, 12:51 am- Re: CLC Customer Service??
Jim Gabriel -- 6/11/1999, 5:33 pm- Re: CLC Customer Service??
Mike R. -- 6/11/1999, 1:33 pm- Re: CLC Customer Service??
Jan Gunnar Moe -- 6/11/1999, 1:33 pm- Re: CLC Customer Service??
Brian -- 6/12/1999, 8:35 pm- Re: CLC Customer Service??
Tony -- 6/17/1999, 11:40 pm- Re: CLC Customer Service??
Brian -- 6/20/1999, 10:28 pm- Re: CLC Customer Service??
Tony -- 6/20/1999, 11:41 pm
- Re: CLC Customer Service??
- Re: CLC Customer Service??
- Re: CLC Customer Service??
- Re: CLC Customer Service??
- Re: CLC Customer Service??